Legal Notice

Validity period

• The order will be valid for 7 days from the date of order.
• Campaign is valid only during the period of the campaign.
• If a product is out of stock after an order has been placed, we will notify you when the next shipment will be available or cancel your order. For products that are no longer available, please understand that we will cancel your order without your permission.

Payment deadline

For orders placed by bank transfer or postal transfer, we will send you an e-mail with the payment address by the end of the next business day. Please make payment within 14 days of the corresponding e-mail.

For COD purchases, please pick up your order within 2 weeks of our shipment. If we are unable to deliver the product for more than 2 weeks without notification from the customer, we may cancel the order.

If you choose payment at a convenience store, please pay at the convenience store within 14 days of issuance.

Limitations on sales volume, conditions of sale, etc.

We do not have any restrictions on products that are not specifically listed. However, as a general rule, our products are only sold for customers' use. Please refrain from purchasing our products for the purpose of resale.

Returns and exchanges

For products ordered online or by phone, please click 「Returns OK・Satisfaction Guaranteed」、「Color Exchange Service」
Please check each page for details on the criteria and conditions under which returns and exchanges are possible.
※Products purchased through mail order are not subject to the cooling-off policy. Please note that we do not accept returns or exchanges for products that are not eligible or for items that are not defective.

Please note that we are unable to accept returns for products purchased at our directly managed salons, certified salons, and beauty salons that handle our products. We appreciate your understanding.
If you experience any problems, please contact the salon or hair salon where you purchased the product within one week of purchase.
Once we confirm that the product is defective, we will replace or return the product.

Cancellation Policy

Orders can be cancelled or changed only until 2:00 p.m. on the order date (or until 2:00 p.m. on the next business day for orders placed after 2:00 p.m. or on shipping holidays such as Saturdays, Sundays, and national holidays).
Please contact us by e-mail or phone to let us know your request.
We are sorry, but we cannot accept cancellations or changes after 2:00 p.m. on business days as we begin preparing for shipment. We apologize in advance for any inconvenience this may cause.
In the unlikely event that an item is returned to our store due to refusal of receipt, etc., we reserve the right to refuse future orders.